Sometimes it can occur that there are some problems with connecting your reader to your phone/tablet. This movie shows you the most frequent solutions that help restore a stable connection between your phone/tablet and the reader. https://youtu.be/6bY9v8jDJDA
One option not shown in the movie is resetting your reader. When you think the problem lies in the reader, turn on the reader, and press all 4 buttons simultaneously for 10 seconds, so the reader restarts. Try connecting with your phone again.
Still need help after watching the movie? Get in contact with your farm coach!